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01827 283838 | 07792 861693

Customer reviews of Kinsall Green Garage

At Kinsall Green Garage we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Kinsall Green Garage

Kinsall Green Garage

Based on 62 customer reviews

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  • 5

    We bought a TT

    By stephen M on 29 January 2019 | Purchase not verified

    We bought a TT it was serviced by this garage prior to sale.If I had not been an engineer myself they would have presented the TT with very worn brake pads and a cabin filter not changed. When we collected the car the fuel tank was dry and the front tyres were 14 psi too low ,so I have little confidence the car was serviced properly even though a big play was made of this when the car was advertised. Liz is a real asset to the garage and is amiable and keen to help and to be fair the TT is really nice and was priced competitivily.

    Reply from Kinsall Green Garage on 26/02/19

    The vehicle was indeed serviced prior to the sale and the pads were never mentioned as they did not need replacing. As far as we are aware you were going off the previous mot details on line and assuming they would need doing. We did explain all this to yourself but to put your mind at ease agreed to replace the pads. When they were done we were even questioned as to why we were replacing them as they didn't need changing by an independent fitter. We also explained that the sales service does not include a cabin filter but after your call to audi you said you wanted this done. Again, we went ahead and changed the filter for you (when removed, it was clean thus confirming it didn't need replacing). Upon collection you assured us you would check every aspect of the vehicle and would only leave when 100% happy with everything. This you did and never once mentioned the tyre pressure. The car also read 42 miles of fuel. I will be sure to pass your kind words onto Liz and Happy Motoring

  • 5

    Disgusting if i knew how bad i wouldnt of bothered

    By Kate P on 11 October 2018 | Purchase not verified

    Do NOT purchase anything from this garage. disgusting service. we were shopping around and said we would come back when we had made our minds up they asked loads of questions of who they were up against, we felt pressured. not even 2 months later our car broke down in London miles from home. don't worry you will get warranty only if you dance to their tune ! me and my partner were broken down with no internet signal on our phones we got a Halfords mechanic to examine the car who told us it was the alternator but because the office was shut we had no choice to phone the AA who wanted their own mechanic to see the car it was £500 for recovery or £222 for the repair. we attempted to contact the garage with their office number which is on the sticker in the car but as it was sunday no answer no voicemail. we spoke to them in the week they told us it was our fault we didn't have internet access and it was tough!there information is on their website which is useless if you are stranded

    Reply from Kinsall Green Garage on 20/10/18

    With reference to this review I would like to point out this is not only deception it is also defamation, there are blatant lies here!! We have been dealing with this complaint via letters and emails and have apologised to the customer for any inconveniences caused. They were invited into the garage for us to inspect the car, we never EVER said that the issue was there fault due to lack of internet access and neither did we say "tough". At no point was any pressure put on this couple, they test drove the car, went away to try others and then rang us back to place a deposit on the vehicle (this really shows lack of pressure and more insistence from the couple to purchase our vehicle when they had viewed others and compared). The garage was open for part of the day on the Sunday with company mobile and email address clearly displayed. All correspondence between ourselves is held on file and can be shown at any time.

  • 5

    Avoid at all costs

    By Rich T on 14 May 2018 | Purchase not verified

    Not a very experience with this garage Car come with full mot although it should not have passed 7 problem 5 minor 2 major Trying to get it back in is a nightmare and also they do not offer a courtesy car although I'm 25 miles away Been fobbed off already although it came with "3 months warranty" they really dont want anything to do with you once you have drove it away and they have had there money Car should never of passed it's mot and is booked in to vosa tomorrow in Birmingham for full investigation

    Reply from Kinsall Green Garage on 19/05/18

    also may I add that we do not do our own mot's in house every one of the vehicles we sell has an independent mot so another point to consider is rather than using words detriment to our business they should have looked at the garage that did the mot (whom ever this was done by) and complained to them directly or left a review on their page.

  • 5

    Good experience

    By Niki L on 28 April 2018 | Purchase not verified

    Great people to deal with, good price for the part x I made. My car was picked up and was ready to go the time they said and everything they said they would do they did. Would buy from then again.

    Reply from Kinsall Green Garage on 19/05/18

    Thankyou Niki, was a pleasure to deal with you.

  • 5

    A pleasure to deal with!

    By Jim B on 17 April 2018 | Purchase not verified

    I went to view a Honda Civic on the 14/04/2018 with my Dad and we were very pleased with our experience. The staff were very friendly, the car was absolutely immaculate and their premises were easy to find. They allowed us to have a thorough look over the car, under the bonnet, hear the engine idling and whilst on the test drive. The process of purchasing the vehicle was easy as we paid for the car via a bank transfer and they helped us do the tax as well. I had got my insurance company ready to swap over the details for the new car so everything was extremely easy.

    Reply from Kinsall Green Garage on 19/05/18

    Thank you Jim we aim to make things as smooth as possible for all our customers.

  • 5

    Highly recommend! Super helpful!

    By Billie S on 07 February 2018 | Purchase not verified

    Arranged a viewing within half hours notice! Car was in excellent condition and we collected the car 3 days after first seeing it! When we collected the car they'd not only given the car a full service but they'd also changed the cam belt and water tank free of charge!! After a couple of weeks of owning the car I'd heard a awful noice coming from the back wheel ... not being a mechanic and being a very blonde woman I took it back to the garage and asked if they'd have a look. Turned out to be a stone wedged in the break disk/pads and they fixed that free of charge again!! They've been brilliant from day one and have highly recommend them to friends and family and will definitely be returning for any future car needs!

    Reply from Kinsall Green Garage on 19/05/18

    Thankyou Billie we look forward to dealing with you in the future.

  • 5

    Great little Family run business

    By Shauna G on 21 December 2017 | Purchase not verified

    Bought a 61 plate Ford Focus from them. Very reasonably priced and In love with the car. The clutch went and they fixed it no problem and even another fault they found whilst fixing clutch. No mention of any payment and they even gave us a courtesy car. Brilliant friendly service. No problems what so ever. Would buy from them again!

    Reply from Kinsall Green Garage on 19/05/18

    Thankyou Shauna you know where we are when you need us.

  • 5

    Lovely transaction from start to finish

    By Max R on 07 December 2017 | Purchase not verified

    Excellent experience with this garage. Liz was extremely friendly and professional throughout. Test drive was available at short notice and all paperwork and car collection could not have run any more smoothly. Would highly recommend!

    Reply from Kinsall Green Garage on 19/05/18

    Thankyou Max we aim to please.

  • 5

    Excellent Service

    By Alexander M on 13 September 2017 | Purchase not verified

    Very Pleasant Experience & very Informative. Very Satisfied With My Purchase & Would Recommend Their Service To Anyone.

    Reply from Kinsall Green Garage on 19/05/18

    Thank you Alexander.

  • 5

    Buy your car here

    By Ros C on 03 September 2017 | Purchase not verified

    I came to Kinsall Green after being disappointed with the customer service received from a local dealership. The customer service received here was superb and I bought a new car and traded in my own car. I would highly recommend Kinsall Green to everyone - a brilliant team.

    Reply from Kinsall Green Garage on 19/05/18

    We work really hard to make sure the experience is as easy as possible and thank you for your honest review.